Responsible Gaming

Starexch is committed to promoting responsible gaming. We believe that gaming should always be a form of entertainment — never a way to make money or escape problems. This page explains how to keep your play safe, how to recognise warning signs, and where to find help if you need it.

Our Commitment

Player wellbeing sits at the heart of everything we do. We are dedicated to providing a safe environment, promoting healthy habits and making support easy to find. Responsible gaming isn't an afterthought at Starexch — it's built into how we design, communicate and operate.

Strictly 18+

You must be at least 18 years old to use Starexch. We take underage gaming extremely seriously and reinforce our age requirement at every opportunity. If you share your device with younger family members, we strongly encourage you to use parental controls and to keep your login details private.

Play Safely: Practical Tips

A few simple habits can keep gaming fun and under control:

• Set a budget. Decide how much money you can comfortably afford to lose before you start — and stick to it.
• Set time limits. Agree with yourself how long you'll play, and take regular breaks.
• Never chase losses. Trying to win back money you've lost usually leads to bigger losses. Accept losses as the cost of entertainment.
• Don't play under stress. Avoid gaming when you're upset, anxious or under the influence of alcohol.
• Keep it balanced. Make sure gaming is only one of many activities you enjoy, not the centre of your life.
• Treat it as entertainment. View any money spent as the price of fun, not an investment.

Recognising the Warning Signs

Gaming can become a problem for some people. It may be time to pause and seek help if you:

• Spend more time or money than you intended, or than you can afford.
• Feel anxious, irritable or restless when you're not playing.
• Chase losses or borrow money to keep playing.
• Neglect work, studies, relationships or responsibilities because of gaming.
• Hide or lie about the extent of your play.
• Use gaming to escape from stress, loneliness or low mood.

If any of these sound familiar, please know that help is available and reaching out is a sign of strength, not weakness.

Tools to Stay in Control

We encourage every player to take advantage of self-control measures, which may include:

• Deposit and spending limits to cap how much you use.
• Time reminders to help you keep track of your sessions.
• Taking a break or self-exclusion for a set period if you need distance.

If you'd like guidance on setting any of these up, our team is ready to help — just reach out on WhatsApp.

Where to Get Help

If you or someone you know is struggling with gaming, professional and confidential support is available. Consider reaching out to organisations that specialise in responsible gaming and behavioural support, such as:

• GamCare — information and support for anyone affected by gaming. gamcare.org.uk
• BeGambleAware — free, confidential advice and tools. begambleaware.org
• Gamblers Anonymous — a fellowship of people supporting each other to recover. gamblersanonymous.org

You can also speak with a doctor, counsellor or a trusted person in your life. If you are in immediate distress, please contact local emergency or mental-health services.

We're Here for You

Responsible gaming is a partnership. Starexch provides the tools and information, and we're always available to help. If you have any concerns about your play or a loved one's, please don't hesitate to contact us — with care and complete confidentiality.